Support & Information

Frequently Asked Questions

Find answers to common questions about our telecare platform, services, and how we ensure your safety, privacy, and access to quality care.

Getting Started

Learn how to begin your telecare journey with us

Telecare & Appointments

Understanding how virtual appointments work

Prescriptions & Medical Review

Information about prescriptions and provider review process

Privacy, Safety & Compliance

How we protect your information and ensure safe care

General Questions

Other common questions about our services

HIPAA Compliant

Your health information is protected by industry-standard security measures

Licensed Providers

All care is delivered by qualified, licensed healthcare professionals

Secure Telecare Platform

All interactions are encrypted and transmitted securely

Still Have Questions?

Learn more about how our telecare platform works or begin your intake process to connect with licensed healthcare providers.

Explore How It Works Get Started

HIPAA-compliant • Secure platform • Licensed providers

Frequently Asked Questions

Getting Started

How do I get started with telecare services?

Do I need to create an account?

What information do I need to provide during intake?

How long does the intake process take?

Telecare & Appointments

How do telecare appointments work?

What technology do I need for a telecare appointment?

Can I schedule appointments at any time?

What should I expect during my first appointment?

Are telecare appointments appropriate for all medical conditions?

Prescriptions & Medical Review

Will I receive a prescription after my appointment?

How long does provider review take?

What happens if a prescription is not appropriate for me?

Can I use my insurance for prescriptions?

Privacy, Safety & Compliance

Is my health information secure?

Who has access to my medical information?

Are the providers licensed?

What safety measures are in place?

What should I do in a medical emergency?

General Questions

What services do you offer?

How much do services cost?

Can I use this service if I already have a primary care provider?

What if I have technical issues during an appointment?

How do I contact support?

HIPAA Compliant

Licensed Providers

Secure Telecare Platform

Still Have Questions?